Patient Feedback & Reviews For AFC Urgent Care of Cleveland, TN in Cleveland, TN

AFC Urgent Care Provides 5 Star Doctor and Medical Service Ratings in Cleveland, TN

“My nurse Cassie is as so nice – friendly. Jess, the NP is the absolute best.” Christopher K.

“The atmosphere was very soothing and pleasant. Clean!” Doris W. 

“No suggestions. Just thankful your office is in my area.” Billie E. 

“We saw a Michelle Walker at the Cleveland Tn office and she was great- hope we get to see her again for this visit.” Michael G.

 “I received great care and attention and will go back if the need arises.” Barry W.

“I wish I could remember the name of the PA we saw. She was so pleasant and did a wonderful job of listening and making sure she did not miss anything. The staff was friendly and the facility was clean and comfortable. I appreciate having a place to go that does not take all day nor make me feel like a part of the “herd”.” Stephanie G.

“I was very happy with everything! I’ve never been to a walk in clinic So this was my first time and was expecting it to be not clean and not well taken care of. I can tell you that It indeed was well taken care of and clean!” Dina S. 

“I’m a disabled veteran and your staff knew exactly what to do, ie, how to handle the billing and how to process my prescription. It was flawless. Your staff treated me better than most VA clinics I’ve been in. Hopefully I will never have to use them again but if the need arises, the Cleveland office is where I will go. They all should be proud of themselves.” Chris C. 

“My son was well taken care of, clean facility, friendly, knowledgeable staff. Thank you!” Keri O.

“I love AFC and the hours that are so accommodating. Doctors, nurses and staff are very thorough and the office is so clean and organized. I am so much happier visiting AFC than any primary physician I’ve had.” Wendy H. 

“Office staff was very pleasant and efficient. Doctor was amazing and understanding and attentive. Best experience I’ve had in an urgent care!” Molly A.

“Michelle Walker did a wonderful job explaining the situation, and curing my ailment.” Jonathan H.

“I was visiting and staying on campus at Lee University. While I was there I ended up hurting my knee that required stitches. The team/staff there was very friendly and nice. They got me in out and also followed up with me a few days later.” Lisa L.

“I was impressed with the care I received. The doctor seemed to really want to get to the source of my problems. She was very thorough in ordering the blood tests needed, the x-ray that confirmed I had pneumonia, and the breathing treatment that helped me a lot. Everyone was kind and helpful.” Beverly B. 

“The Dr. and staff were so friendly and courteous. They made me feel like they personally took an interest in me and my condition. They are the best of the best!!! I will highly recommend this office to anyone. They called and checked on me for two days. They are incredible.” Deborah M.

“Office was immaculate and the front desk staff were extremely welcoming and helpful. Medical staff were kind and thoughtful. Listened and explained treatment involved and we’re extremely knowledgeable. They put me at ease the moment I walked in. I highly recommend them and can actually say I enjoyed my visit.” Maisoun M.

“I was very impressed and appreciative for the care I was given on my recent visit. My wait time was minimal and my Doctor was superb!!! Thanks to all!! I will definitely return to this clinic if the need may arise.” Kathy W.

“Thank you for the compassionate and thorough care. You put us both at ease in a stressful situation.” Bob J.

“Very fast friendly efficient staff, thorough exam by MD . Pleasant bedside manner very personable.” Elizabeth C.

 “I was extremely happy with my visit I have been there many times before and stopped going because it is a little further drive for me about 30 minutes but went back for my daughter and will never go to another place unless they open one closer to me phenomenal office staff, very clean, great doctor, great experience she checked my daughter out thoroughly I was well-pleased! Thank you for your great job.” Crystal S.

“The ladies were friendly and helpful. They called to check on my son a few days later, to see how he was doing. That was thoughtful.” Michael T.

“The wait time was short and I was in and out quickly which is important to me. I also liked that someone called to follow up and see how I was feeling. Never had a doctor office do that before!” Shelley M.

“I was very impressed with service, friendliness, cleanliness, speed of service delivery. We used this for my 93 year old mom and have a regular PCP who could not see her over the weekend and wanted to avoid the ER. It was a perfect fit and we are very grateful. Will recommend to others and use again if needed.” Bonnie W.

“The Dr. and staff are awesome! Jesse was very thorough. I was very pleased. Everyone at that facility gets five stars! I wish some of the private practices I go to would treat their patients as kindly and as caring as you all do!” Catherine R.

“It is encouraging to know that your office is so close and so acceptable to us for any and all needs we have. We just that our PC was as efficient and caring. Your staff actually spends time with us and asks relevant questions. They really do care.” Flow M.

“An all-around wonderful staff and environment. Will definitely revisit whenever necessary.” Christine R.

“Michelle took excellent care of my baby. He is feeling so much better.” Erin S.

“The staff was great they took great care of me and went out of their way to get me out before they got busy with after church crowd.” Jaylene L.

“As a fellow clinician, I am all too aware of patient care and treatment. AFC Urgent Care is a place where other clinicians can feel comfortable being treated when you cannot see your own primary care provider.” Greg W.

“Everything went well at my visit. The Dr. and the staff were all very warm, caring and informative. Thank you.” Bernice G.

“Both the nurse and NP that we saw were phenomenal! The nurse spent extra time talking to me and my daughter and reassuring me. Jesse, the NP, is always phenomenal – she listens, she cares, and she is very thorough. When she is working, I KNOW we will get good care!” Kylie M.

“Keep up the good work. I was seen very quickly and everyone was wonderful. The doctor was excellent.” Thomas F.

“Dr. McMichen was extremely kind, caring, and efficient. He asked me questions and answered all of mind. The front office and medical staff were also very kind and efficient. The office was packed with patients when I arrived, and it didn’t take long for everyone to be taken care of. Thank you!” Diana R.

“Very happy with this AFC. Efficient, thorough, and attentive.” Jean W.

“Always pleased with service and quick evaluation and treatment.” Linda Q

“Keep up the great work you all do there in Cleveland!!” Cassie A.

“AFC is awesome! I love all the people there. The staff rock and you can tell they love what they are doing!” Jonathan P.

“Love AFC. Very professional staff!” Denise H.

“You all were terrific. We have lived overseas for many years. Since returning to the States last year, this is the first time I have had to use a medical facility.” Mary M.

“My wait was less than 15 minutes, front office, nurse and doctor were very helpful.” Donald P.

“Quick, professional atmosphere. Short wait, rapid diagnosis.” Amy P.


“Excellent staff. Very little wait time. In and out in a timely manner but with good care and efficiency. Great experience.” Deanna B.

“I always have great care at this facility. It’s nice to know that I can go whenever I can’t be seen by my regular Dr.” Randi P.

“My stubborn husband waited until almost closing time to give in and go in to the clinic. He was having severe abdominal pain and was in pretty bad shape. The entire staff welcomed us in and never hesitated when they had to stay an hour past closing time to get him taken care of. Dr. Myers took time and asked lots of questions, She took x-rays and they showed a blockage and she sent him immediately to the ER. She called ahead and had them waiting for us. We didn’t have to wait and they knew exactly what was going on. Later that night he had surgery and is now recovering and I’m sure will be fine in a few days. I honestly never expected #1 that surgery was going to be happening but also that that a walk in clinic would set everything in motion. Thank you so much Dr. Myers and staff for everything you did for us.” Lisa G.

“Everyone at your facility was professional and super friendly. They made my experience there very pleasant and the time there very short. I was able to go on with my day without any delay. The two girls at the front desk, then Amanda, Kristy and Dr Barnes all were fantastic! Thank you!” Sandy K. 

“I absolutely love AFC urgent care. They are nice and quick. They are very friendly and helpful. The place is very clean and smells good. It’s nice and bright and the bathrooms and very clean. I prefer this doctor’s office over my sons pediatrician doctor’s office. I highly recommend this place to everyone!” Erica W.

“Dr. Myers and staff were warm, welcoming, professional, caring and showed concern as I related my issues. They discussed rx, tests and treatment thoroughly.” Pat D.

“AFC is wonderful!! It’s my first ‘go to’ place for any ‘ailment’ requiring medical attention!! All of the staff are amazing & knowledgeable & friendly & always eager & so kind to help!!!! I always recommend AFC.” Rhonda P.

“Keep the staff that you have they are friendly and kind and they know their patience and that’s what I like most.”  Santasha D.


“My triage nurse, Abby, was amazing. So bright and bubbly with a winning personality.” Saretta G.

“I was pleased with my 30 minute in/out service. Everyone was pleasant. I appreciated the convenience for a Sunday afternoon visit.” Michelle D.

“Could not be happier with my visit.” Jonathan A

“No one likes to go to the doctor but this place really made me feel at ease!” Caitlin W.

“Everyone was wonderful. My husband drove me here from Etowah, TN because I have been here before and they were so kind and professional. I bypassed Athens, which is closer just so I could be where they seem to care. So glad I had somewhere to go when I was so sick. I am very thankful for this place.” Charlotte H.

“Everyone was polite, pleasant and worked very efficiently. Very impressed!” Kay W.

“I would happily recommend this office to any of my friends and family. Everyone was kind and courteous. Wait time was minimal and patient flow was very good.” Manon S.

“The doctor that saw my daughter was very engaging and personable. She put her at ease and answered her questions.” Tracey W.

“I was well informed of what to expect and was in and out very quickly.” Mary E.

“The times I have gone to AFC to be treated for minor injuries those have been friendly and there has never been a long wait” LaSonya G

“Received Tetanus shot ,no pain, cleaned injury from snapping turtle bite. Doctor,nurse and other staff very nice. Nurse did outstanding job giving shot.” David C. 

“I had a very good experience and that is why I keep coming back.” Marcia C.

“This was my third trip to the Urgent Care facility. The staff for each visit was courteous, knowledgeable and professional. I would highly recommend this facility to family and friends.”  Jim R. 

“NP Jessi Steve is always so personable and reassuring. I am always impressed with her knowledge and care.”  Timothy S. 

“Very much pleased with this facility and the staff.”  Lenta J. 

I love AFC-Cleveland! They have the best staff and providers! My visits there are always great. Cassie A. 

“Jesse is fantastic. The staff is always friendly and always willing to answer any questions.” Kimberly V.

“I received a complete examination with numerous tests and blood work. The doctor explained everything and provided clear instructions for avoiding a recurrence of the situation. In and out in 45 minutes, thanks for respecting my time and being quick and thorough.” Ken D.

“I’ve been to the Cleveland AFC twice. Both times were far better than any other walk in clinic I have used. I would definitely recommend the facility to friend and family due to the employees caring courtesy and professionalism.” Jim R. 

“I really felt like the doctor listened and answered my questions. That was really important to me.” Jennifer S.

“As a first-time patient, I was very pleased with my experience and have already recommended several people to go there for their next need. I was in and out in less than an hour! The front desk and the doctor were both friendly and professional.” Amber H. 

“This is my second visit to AFC Cleveland. My co-worker and I swear by them. I had been super sick and felt dismissed by my primary care doctor and went to AFC for a second opinion. I felt I was listened to and very well taken care of. I am now on the mend and yet again super satisfied with my visit. I always recommend AFC Cleveland to my friends, family, and even my own patients.” Brittany T.

“The Doctors and staff were very friendly. They took great care of us and our kiddos. Thank you!” Jesse B.

“When feeling ill it is terrible to be treated like a number. At AFC I was treated with care and all the staff was pleasant and helpful. Everyone I met there was very compassionate and well trained.” John G.

“AFC in Cleveland went above and beyond my expectations for healthcare assistance! They asked every question I had, listened to my concerns and ensured me I made the right decision to come get checked out and made sure I was well taken care of. Huge Shout Out to Abby because I even came back after my appointment because no other pharmacy could provide me a walking boot and she went ahead and took care of me AGAIN! (Along with Cindy and Dr. Myers) I couldn’t thank the staff there enough for all they did!” Megan T.

“Absolutely love this place. Everyone is friendly and caring.” Angela G.

“All staff were extremely nice 🙂 I was in and out in no time and the dr was awesome!” Courtney E.

“I have been here twice the past two months and both times I had a great experience!” Jewelia F.

“Jessi and all the staff were amazing. Everyone was very thorough, thoughtful and caring. I could not have asked for a better experience!” Chelsea F. 

“Very thankful to have this place to go to when my primary is not in the office. I am not able to go to the doctor a lot on weekdays, so glad I found this place. I have been twice to AFC and have been pleased both times. Thank you very much.” Penny K.

“These ladies are awesome. They ALWAYS make sure I’m taken care of.” Lauren C.

“Everyone at AFC Urgent Care in Cleveland was so extremely professional and helpful. Cassie was an amazing nurse! She took time to listen and treat my husband with care.”  Paula D. 

“I felt so sick and the compassion of all the staff was so welcoming” Billie H.

“My husband and I were traveling from Florida to Ohio when I became sick. I was very hesitant to go to a random place I found on the internet. The staff made me feel immediately comfortable. They helped me choose a pharmacy close by to have my prescription filled quickly so we could continue our travel home. I wish this facility was near my residence!” Kerri M.

“Everything was handled professionally and in a timely manner. I went in just as they opened on a Monday morning and there approx 15 people there waiting. Very impressed by the way I was handled. I also used the online check in. Thank you for all you guys do during this difficult cold and flu season.” Brent M.

“Got me in and out quickly. Staff very friendly. Addressed my issues and set up a plan to treat. I can’t say enough positive things about AFC!” James M.

“The Nurse and the NP were very nice and compassionate! They did blood work, flu swab, urine tests! They covered all the bases! I was well pleased.” Rhonda H.

“My doctor, Dr. Jessi, was wonderful. She listened to me and provided excellent care!” Ashley A.

“They are always friendly and caring. They do their jobs well here.” Angela G.

“I go to Lee university and even though they have a clinic I always go to AFC! They have treated me many times and I’ve recovered well from all my sicknesses. They also always give me a follow up call to see if I’m doing okay. Very professional!” Madison J.

“I have needed to visit your clinic a few times and have always been well treated and taken care of. The staff and doctor have my respect and confidence. Thank you.” Ann K.

“I always go here–it’s much faster than my normal doctor and office staff is beyond friendly. Office is always very clean and wait times are low.” Janet C.

“As usual my visit was satisfying. Pleasant and professional. I felt I was thoroughly and well taken care of with compassion.” Joy C.

“Clean, sanitary, well designed for patient flow to allow ample personal space and privacy for all patients. No improvements to suggest.” Diana A.

“As always, the clinic and staff exceeded expectations–especially when compared to other local care facilities.” Diana A.

“I came in due to a fall at work which required stitches above my eye and an x-ray of my hand. The staff did a wonderful job cleaning and sewing up my wounds. After the x-rays, they told me my finger was broken and wrapped it up for me. They told me to see an orthopedic surgeon the next day. While there I mentioned that I fell going out to the car to get a diet Mountain Dew but never made it. In a few minutes, they walked in with an ice cold diet Mountain Dew. The next day, they called my work to encourage them to get me in to see the surgeon and they called and checked on me. They did an amazing job. I am grateful.” Beth S.

“Everyone was kind and did not make me feel as if I were a problem. Discussed my past medical history and current. Very thorough. Would recommend to family and friends.” Manuel G.

“Very good service with minimal wait time.” Kimberly P.

“Promptly seen and professionaly cared for.” Lee B.

“I love going in there. Everyone is friendly and smiling. Even when busy. They make you feel welcome.” Kim H.

“I have only had to come here twice, but each time, the staff was extremely nice and welcoming. I had a wait time of 10 minutes or less each time and only had to stay back in a room for a minimal amount of time as well, which is great with small children! I also came in only 5 minutes before closing time the first time and everyone was still so nice and didn’t seem annoyed with me which meant SO much! I love people that love their jobs… or at least act like it 🙂 I appreciate everyone’s kindness and gentleness with my kids. Thanks so much! ” Cali B.

“I recommend this clinic to all of my friends when they say they are under the weather. I always get great care and the medical staff is always attentive.” Peggy B.

“Very pleased as I have been every time that I have visited Cleveland AFC .” Denise H.

“I have used your services often. I have a great deal of confidence in your doctors and their diagnoses. And the usual time from arriving and leaving is always reasonable, much better than I’ve experienced at some physician offices.” Mark G.

“I came in for a pre employeement drug test. It was a quick and easy process. The front desk ladies were lovely and very pleasant. I came in about an hour before closing and they were very welcoming.” Addyson F.

“This Urgent Care location is superb!” Kimberly K.

“The Staff members were very nice as well as the Doctor. Wait time was only 15min to 20 mins. I would and have recommended my friends to use Urgent Care of Cleveland Tn .” Barbette G.

“Came in feeling very sick and thought I had the flu. Saw Dr. Randolph, was very impressed by his No-Shave November beard. He took great care of me. The steroid shot made me feel a lot better the next day. The office manager took time out of her day to give me a water and danish. I’ve never been given such professional and compassionate care.” R.W.

“Brought my 3 year old daughter in for a flu shot and the nurse did a fantastic job. You could tell she’s worked a lot with children! We will be back.” Michelle A.

“I was extremely happy with my visit! I was there for my 7 year old boy, who was apprehensive given that he was sick. Everything was clean and warm. When we got to the room, the Disney Channel was on. I couldn’t help but think it probably wasn’t a coincidence, which I felt was nice. Even if it was a coincidence I was happy there was something kid-friendly on. The doctor was thorough and kind which is always nice when it’s a nervous child. Our nurse was sweet and caring, speaking kindly to my child, especially when he screamed when she gave him a shot. I was happy with my visit and will be back to this location, no doubt!” Brittany R.

“This office is very professional and they always treat me with kindness. I would recommend this office to anyone that needs medical attention.” Tammy W.

“Service here is always wonderful! Front desk staff is friendly, and the wait times are great! We frequent AFC when we cannot get in to see our primary care and pediatricians and I trust them to care for our medical needs. Medical staff is thorough and always willing to listen to our concerns and ailments, and they even call to follow-up after our appointments. Keep up the good work!” Shannon F.

“I have been to this office a few times. Doctors are always very thorough and kind. I wish my primary doctor’s staff was this nice. They are doing a great job at this location!” Tammy G.

“I was well pleased with the experience, which was actually my second time. Thank you for having a wonderful staff! I feel much better!” Karen M.

“I am always pleased when I come to AFC. Keep up the great work!” Leanna M.

“I have been here twice and the wait time is never long. They always take great care of me!” Shannon N.

“Great people who do their job well.” Marc G.

Thoroughly loved it. Was very sick and was treated very well.” Helen K.

“This is the best doctor visit I have had in a long time. Professional and helpful staff with quick service. No hours of waiting even though it was a Saturday! They accepted my insurance and called my prescription in for me. What a relief, when I was feeling so poorly! Thank you to all!” Thomas M.

“Staff is really great and always listens to what I have to say. My nurse Cassie is the absolute best, she always makes sure I am taken care of. I recommend AFC to everyone! ” B.G.

“I couldn’t ask for a better group of people. From front to back I’m treated very well. ” Justin W.

“Great staff. Clean. Good care. ” Carmen O.

“Thank you so much for the care. This time of year causes problems with my allergies, which lead to infections. The staff was quick to diagnose my sinusitis and provide me with the medication needed to get me going again. Kudos to Cleveland!” Mark M.

“I wouldn’t go anywhere else. They are so good with my kids too!” S.M.

“Love this staff and office! Everyone is so nice!” Regina B.

“Very clean and professional clinic! I will recommend to all my friends and family.” Jack B.

“I have always had a great experience at AFC. They are very nice and very knowledgeable and very professional. I will continue to use them in the future and refer them to all my friends.” Tammy W.

“The staff here is great and always gets me through fast.” Tyler M.

“I was in AFC in Cleveland, TN three times this week, with 3 sick children. Each time I came in, the service was exactly the same. The front desk was friendly and quick, the nurses were very attentive and spoke directly to my children. And each doctor/P.A./N.P. we encountered listened to us and were very helpful. I appreciated that I was in there no more than hour with each visit. Thank you for giving my three kids great care. We will return again.” Megan N.

“I had a wonderful experience. Wait time was exceptional and NP Michelle Walker was very thorough and friendly. Best urgent care in Cleveland tn hands down!” T.D.

“Friendly staff and very timely service.” Stacy S.

“Awesome as always.” Barry S.

“I love the staff from front to back. My family and I are always taken care of.” Stryker P.

“Everyone was very friendly. The doctor was great with my 6 year old and quickly put him at ease.” Angela E.

“I have no suggestions for improvement in the care provided. I am completely satisfied with this visit.” Diana A.

“All the staff were very friendly and helpful. The doctor actually took to the time to listen to what I was saying and to understand how I felt. Thank you.” Kristen P.

“I cannot think of anything that could be done to improve the office or care received. I was very impressed with the doctor! She acknowledged a problem unrelated to the reason for the visit which had never happened before with any physician.” Sandy S.

“This office is beyond wonderful. Everyone in it from the front desk to the doctor is top notch! I appreciate them and their understanding of my time being important!” Karen C.

“Friendly and efficient. Called promptly when results of test were complete.” Kathy S.

“Everyone was very friendly and helped me in anyway they could.” James A.

“Very professional and efficient staff.” John S.

“I was very impressed on how fast I was served. And I was even more impressed by the fact they called me on my labs and told me I was receiving the right meds . Most of all they called me to ask how I was feeling. That was a plus. I will definitely recommend this office. My first time and I will definitely go back when needed. Thank you to all the staff.” Cathie B.

“Always pleasant employees! typically in and out in an hour, great service.” Shannon H.

“I was treated very well at the AFC Center in Cleveland. They took care of me and after my x-rays, I was referred to an orthopedic physician the next day. I also received a follow-up call the next day and I appreciate that. This shows that they do care for me as a patient and not just a number. I will always choose AFC when I need a walk in clinic.” Sherry C.

“I only came to this location for a random drug screening for my employer. The staff/office personnel were pleasant and helpful. Was one of the first people there and my wait time was minimal.” John W.

“Will definitely return to AFC.” John S.

“The center was impeccably clean. Staff was warm & cordial. Medical assistant & doctor were knowledgeable, efficient, courteous, & concerned. I actually visited during my lunch break from work & was back to work on time; quicker than lunch can be ordered & enjoyed in some eating establishments! Absolutely nothing but praise for the services I received & my entire experience.” Diana A.

“I came in for my DOT physical and was nervous so my blood pressure was high. The Nurses and Nurse Practitioner were amazing and helped me relax until my BP dropped to a normal range. I use you guys on a regular basis for all my family walk-in needs and have never been dissatisfied.” Casey B.

“Had a wonderful experience – I actually wish I could have Dr. Meyers as my primary care doctor!” Lydia S.

“We got in and out in a reasonable time and my granddaughter was taken care of quickly. They explained her problem and what they were giving her, then they gave me a call to check on her to see that she was getting better.” Brenda B.

“The doctor was very caring and helpful.” Diana H.

“The visit I had at AFC was Excellent. I will recommend them to anyone who needs medical care.” Deborah H.

“I have been to Cleveland AFC for a company physical, and for weekend sickness. Both times I received excellent service. Besides the normal things (cleanliness, kind and considerate staff) the time I waited was minimal and reasonable. This was important to me, especially when I was there during a day I was working. Thank you.” Norman H.

“LOVE going to AFC! Very Professional and Friendly! Highly Recommend!” Denise H.

“The staff was very nice and quick to help me get better.” Cassie S.

“I came into the care facility on a Saturday morning for a concern of poison oak. I was seen and treated within 30 minutes and was on my way back home. Excellent!” Karen S.

“Thanks for being open on weekends.” Barbara S.

“This was my first visit, and everyone was kind, friendly and helpful. The service was fast. Everything was very clean. I will definitely be back.” Melissa M.

“Always very friendly and in and out quickly which is important when you’re sick. Cassie P was the nurse that gave my daughter a shot. My daughter was nervous but Cassie spoke to her and was able to do the shot quickly and with very little pain.” Amy B.

“Have been twice with my son, twice with my daughter, and once myself. Every time has been a positive experience!” Robin P.

“Very prompt and courteous service. I was in for a DOT physical.” Doug B.

“I was in and out in no time which was awesome!” Lisa V.

“Always get answers to my guestions and am pleased with my care!” Mary H.

“Everything excellent! I love how I am treated at the front desk all the way to check out! Great environment.” Tonya D.

“Everything has always been very good. I have always felt comfortable and my needs have always been met.” David C.

“They were GREAT!” Brandon I.

“Impressed because I brought my 4 year old son. The staff knew how to work with a willfull but apprehensive child.” Kara A.

“I have visited other Walk-in Clinics, but found this one VERY professional and VERY helpful. I had fallen and was concerned about the pain. I left there with a better understanding of what I had done and I felt much better about it. Everyone there was WONDERFUL!” Catherine B.

“I was well taken care of… wasn’t rushed out of the exam room, was very pleased with the visit, the professionalism, and the friendliness of everyone I encountered during my visit. Will certainly come back when I need to.” Katherine R.

“I have visited the center here in Cleveland several times and I am most pleased with the quick in and out time. I have yet to be there for more than 45 minutes and that is really important when you’re sick and don’t feel good. So keep up the outstanding work and thank you.” DeWayne S.

“I don’t have any negative comments! My visit was great and the attending physician explained my test results in a way that I could understand them!” Johni A.

“I would go here over my own primary!” Lisa M.

“Very nice and friendly staff. Office was very welcoming!” Kim T.

“Very friendly staff at this location. My company uses them for DOT physicals and I use them for personal visits.” Kenneth K.

“I like that I was seen quickly and that I was treated as a person, not just a patient.” G.A.

“My first time going to a walk in clinic. It was the weekend and the little one’s PCP was closed. I always had the idea that these types of places were dirty and not well kept. I was given a new outlook–AFC facility was clean from the front desk, the restroom, the waiting room, to the exam room. We were in and out in about an hour with a diagnosis and prescription already filled at our pharmacy. If it’s the weekend and we have an illness in the family ever again we’ll sure be right at AFC!” Shannon A.

“Very pleased with visit. Wait time was minimal; staff was friendly & helpful. Good care!” Cynthia B.

“I was very impressed with this clinic. The entire staff was very warm and friendly, as well as helpful and professional. ” Chuck H.

“Don’t change a thing.” William S.

“Dr Rudolph was exceptional and was very easy to talk to. The follow up call regarding lab results was timely and very informative.” Barbara S.

“Great visit! I felt heard and got exactly what I needed.” Keshia W.

“Even though I got there late but before closing time I was seen. Most places tell you the last patient is no later than 7 but in this case I was relieved to have come there. Thank you all so much.” Lundy H.

“It was great visit–the staff was awesome, the doctor was very complete with me, the nurse was really friendly and took great care of me.” Thomas H.

“I am always very pleased with the staff, this visit was amazing. Everyone was at top notch performance.” LV H.

“The staff was so friendly and thorough. They were very patient with all my questions and made sure that I not only left with the proper medications but that those medications were the most cost efficient options for me because of the tight budget I am on. This place is always the first option I go to when something happens.” Rebekah M.

“I had seen FOUR other doctors from another urgent care/primary with my symptoms continuing to worsen over a month. I decided it was time to try a new urgent care facility and Dr. Myers jumped on it the very first visit and within hours I could tell I was improving! Thank you for the EXCELLENT doctors and staff you employee at this location!” April J.

“Was in and out of the office very quickly! The staff was pleasant friendly and extremely thorough! Will definitely use again, just hope not to soon!” Paula W.

“I have only been a couple of times…but each and every time they have treated me with respect and helped me to get better. I highly recommend it to friend and family.” Lisa C.

“I love that I can walk in and be seen so fast and get out with what I need to get better. Thanks.” Cathy S.

“I had a great experience at AFC yesterday. I was feeling quite miserable, and I was taken care of promptly. Arriving at 8:05am was great because there was only one person waiting before me.” Hilda A.

“The clinic has always been clean, welcoming, neat. The office & medical staff have always been professional & friendly. Even during very busy days when so many individuals are sick that the local schools have been closed due to illness, the services I receive throughout my visit are top-notch!” Diana A.

“I was EXTREMELY satisfied with the service and the PRICE of the service. Normally, I would go to an ER for this sort of situation (and be “out-of-pocket” a LOT more money). Rest assured that I will drive the extra distance in the future for this level of care. Thanks SOOOO MUCH for being there!” Tim D.

“Will take my daughter here any time. The nursing staff called a few days later to check her condition which was wonderful of them to do!” Gail B. 

“What a great experience! My 2-year-old toddler son is always nervous at doctors’ offices, but both the nurse and the Nurse Practitioner were absolutely wonderful with him.” Sara H. 

“Thank you for fast and friendly service.” Jennifer G.

“I am a retired 38-year Nursing Administrator. I am so impressed with the excellent care of your staff as well as the diagnostic ability of the two physicians. It is comforting that this facility has far exceeded my expectations when I have a medical need. I want to thank every member of your staff for spot-on care resulting in a speedy recovery.” J. C. 

“Very professional but personal visit. Thank you.” Melody P. 

“We are very thankful for your urgent care services! Especially on the weekend when my kids are so sick and needed attention! The staff was warm and welcoming, and our services were quick and thorough. Thank you!” Courtney S. 

“Loved it! First time visiting your clinic– impressed with efficiency and in/out time. That’s so important! Have already recommended you to friends!” Jennifer G. 

“I was pleasantly surprised by the small wait time, with flu and crud season upon us! Good job!” Nanci D. 

“This is the 2nd time I have used this facility. The women at the desk are very courteous and helpful. The nursing staff and doctor had a wonderful ‘bedside’ manner. They made me feel like they genuinely cared that I was so sick and wanted to help. I hope taht I am not sick anytime soon, but will gladly return here. I have recommended you to my daughter before and would gladly recommend you to anyone who needs health care AND comfort care.” Kathy C. 

“Everyone was helpful, friendly and courteous.” Michele D

“Received compassionate care… provided a metallic blanket while I was waiting to be seen!” Rebecca J. 

“We ended up being there three different times in a week! The doctor is awesome and the nurses are all very friendly.” Paula K. 

“I have nothing but good things to say about AFC! [They] made my son feel very comfortable even though he was very sick. I will definitely use AFC in the future!” Christina S. 

“My husband and I both use AFC Urgent Care, and it is by far the best walk-in clinic we have ever used. We have received the best medical care and service at the clinic..” Hope A. 

“Upon my arrival with my 4 year old daughter I immediately assumed the wait would be lengthy due to the full waiting room. We were seen much sooner than I antcipated, thankfully. Dr. Rudolph is always kind and present. He sits down and takes the time to by only speak but to listen. I didn’t fee like he rushed us through and left feeling confident in her diagnosis. The front staff was kind and quick. They knew what they were doing and did it efficiently while also being friendly. I’ve never been big on walk in clinics but I’m a fan after visiting this location.” Alison D | Cleveland   

“This office is our first choice when someone is sick or has an injury. Easier to get in and see a doctor than our primary care physicians, much quicker than ER if its a break or sprain, stitches, etc.” Iris J | Cleveland   

“I love this walk in clinic I always take myself and my three kids there. The doctors are very friendly and extremely nice.” Brittany B | Cleveland 

“I really appreciate this office. They respected my time and took care of me.” Karen C | Cleveland   

“I believe this has been my third visit here and each time I have been well treated and cared for. Everyone is friendly and attentive to my concerns and each time my issue has been resolved. I am also grateful for your early office hours.” Ann K | Cleveland   

“There are several clinics in Cleveland but this is the only one that we want to use.” Ronnie C | Cleveland

“I have been to the office for illnesses, to ear infection and most recently for a piece of glass in my foot. I have always been taken great care of and was seen quickly. Thank you!” Angela M | Cleveland 

“Everyone was wonderful! Took great care of my daughter. Meant so much that staff went the extra mile to make us feel welcome.” M W | Cleveland  

“I couldn’t ask for better care.they treated me with dignity and respect ,they were concerned with my health.wonderful attitudes.” Terry M | Cleveland 

“I was very surprised by both the friendly attitude and thorough care I received from every staff member! This urgent care is really a cut above the rest. My experience was one of the most positive I have ever had at any doctor’s office. Dr. Rudolph was kind and really seemed to listen. Nurse Cindy explained everything in an easy to understand manner and was so friendly. I will definitely used this center again if a need arises!” Meghan J | Cleveland   

“This is my second time using this facility. First, I appreciate having a place to go if sick on the week ends. Second, I didn’t have a long wait even though there were several patients ahead of me. It appears your procedures in place help eliminate long waits especially when you have a history established with a patient. Third, I am thankful you have technicians, business staff, and doctors willing to work week ends. Finally, I was impressed by the cleanliness of the building both outside and inside which helps in controlling any diseases brought to and inside the building. Well done! Thank you to everyone at this facility.” Rick E | Cleveland 

“When I was young and fall down my mom was always there to hurry and fix my booboo .with loving care.I couldn’t have been treated any better than if mom was there with your staff….I felt at home and no worries. You guys are awesome!” Matty J | Cleveland 

“Best walk-in clinic I have been to. Definitely will use it again.” Gary H | Cleveland 

“The entire team was wonderful. I have visited this facility three times now and have been highly impressed with the level of service each time. The staff is absolutely fantastic!” Michelle C | Cleveland 

“I have visited the office several times. The personnel has always been very helpful. I would recommend it to anyone.” Gayle Long | Cleveland   

“I was very impressed with the doctor and the staff was very friendly. Explained everything I needed to know or what questions I asked. I was very happy and was able to continue my vacation as planned. I would recommend the facility to anyone.” Patty Thees | Cleveland   

“It was a good experience. Everyone was kind, compassionate and caring during my entire visit. I would recommend highly.” Jackie Yetso | Cleveland    

“Our visit was great! I had my almost 18 month old and she was having some respiratory problems. The staff came out to the waiting room and began checking her almost immediately. I was very pleased with the care we received. We saw the nurse practitioner, Jesse, who was great!” Misty West | Cleveland   

“I had just moments earlier tried to go to a nearby clinic that I regularly go to. It was 30 min before closing and they had the door locked and would not take me. I was afraid the same thing would happen at AFC, but you guys gladly took me in. All of the staff treated me as if I was the first patient of the day. Not like someone who had walked in just before closing. I will be going to AFC from now on.” Gregory B. | Cleveland 

“I was in and out quickly. My time was very respected and I appreciate that.” D A. | Cleveland   

“I am amazed with your speed and efficiency of handling my persistence coughs, I was treated with steroids shots, and provided a necessary prescriptions. Eventually my cough stopped……I felt great since then.” Michael B. | Cleveland   

“Such a great experience! I took my daughter here when she severely reacted to wasp stings! They got her in right away; the place was clean; the front desk was super friendly; they called my insurance so I knew exactly what to pay; and the doctor as great with her! A year later when I sprained my foot and ankle, I immediately knew to go back! My experience was the same! In fact, I recommenfed AFC/doctors express to a friend just this afternoon as an alternative to going to the ER over her daughter needing stitches. Everyone was so friendly!” Grey B. | Cleveland   

“My family uses your clinic all the time and we are always pleased with the great care your staff provides.” James P. | Cleveland   

“My visit was more pleasant, more thorough, and quicker than my primary care physician’s office. I was more than pleased with the Doctor and all the staff. Thank you for quality care and service!” Wendy H. | Cleveland 

“Loved this facility. My two year old daughter was the patient and from the front desk to the nurses and the physician herself they treated us like their first priority. THANK YOU!” Maribel G. | Cleveland   

“It was our first time here. Staff were amazing and super super nice! Very kid friendly environment and quick in/out time! We will definitely go back here when needed.” Amanda B. | Cleveland  

“I was impressed the actual doctor called to check on my progression.” Joan H. | Cleveland   

“Although I do not enjoy going to the doctor my visit was very pleasant. I was in and out in less than an hour. I will definitely keep this office in mind for my medical needs in the future.” Dona T. | Cleveland   

“No complaints! Very clean office, and always very quick and thorough. My kids feel very comfortable with them as well and when they are in pain they do so well with them! That, I love! Such caring nurses and and doctors in the this office!” Sashual P. | Cleveland  

“This was my second visit in a week… the first for my daughter and the second time for me. I’m so thankful Cleveland has an Urgent Care like this.” Melissa M. | Cleveland

“Impressed with the great care and concern the staff took with my granddaughter.” Rhonda B. | Cleveland

“I was very happy with the staff! They were all very friendly and caring!” Cassie P. | Cleveland

“Everyone was very kind, service was fast and I got the help I needed.” Sarah B. | Cleveland

“Fast and so much more convenient than the ER” Tina McDonald | Cleveland

“I am very impressed that while I was filling out this form someone called from AFC for feedback. What is really important is that you want to give good service. When the will and determination is there one always finds a way to do a good job.” James B. | Cleveland


“Keep up the good work!!!!” Christian K. | Cleveland

“I appreciate the fact that there wasn’t an extremely long wait time and I was able to get X-rays at the facility.” Latwanya A. | Cleveland

“We had a great experience at AFC. The staff was very nice and catering to my daughter. I will definitely continue to go there and recommend this place to my friends and family.” Bryan B. | Cleveland

“Everyone was kind and caring even though we came in within an hour of closing. They did a great job both days we were there. I thought it was great how they provided us with our X-rays for our other doctor. Your nurse even gave my son lessons on using his crutches. Awesome Job!” Bethany N. | Cleveland 

“The doctors are knowledgeable and take time to explain the diagnosis and treatment. I would definitely recommend AFC/Doctors Express to family and friends.” Michele M. | Cleveland

“I dreaded going to a doctor to get X-rays but this visit was a breeze. I will go again and I told my family about it.Thanks for great service!” Robert G. | Cleveland 

“Everyone was absolutely SUPERB & I cannot find all the words to accurately describe how blessed we are to have been introduced a year ago to your outstanding, caring staff.” Clarice J. | Cleveland

“It was the best walk in clinic I’ve been to. I waited in the waiting room 10 minutes, and was called back. The dr was in within a few minutes, [and] I was on my way.” Mary O. | Cleveland

“I’ve never been treated so kindly by a team of medical professionals. It’s tough to drag yourself out to see a doctor when you’re sick and I was extremely grateful for the short wait time, I was in and out in under an hour.” Amber B | Cleveland

“AFC/Doctors Express is the best clinic in Cleveland!” Jason D| Cleveland

“We always pick AFC/Doctors Express because of the short wait time and the excellent care we receive. We have visited numerous times and have never had a bad experience.” Connie A. | Cleveland

“This is by far the best walk in clinic in town.” James H. | Cleveland

“Thankful you are in my neighborhood when I need care. I prefer to go here for minor illnesses and will continue to visit when needed.” Lauren O. | Cleveland

“Dr. Broyles was so nice and professional. I am a Rad Tech at local hospital, I will return here, if need be, instead is our ER.” Olivia W. | Cleveland

“Your staff, both at the desk, the nurses, and the doctors, work at a very professional level, but at the same time, they are very warm, friendly, and caring. I was very impressed, and I will not hesitate to tell my family and friends about you. You all are doing a great job, and I will be seeing you again as my medical needs arise. Again, thank you.” R. Dennis | Cleveland

“I was impressed. Not at all what expected. I will suggest AFC/Doctors Express to everyone. Thank you so much” M. Jones | Cleveland

“Great visit! Always feel very comfortable going here for any medical needs! Great nurses! Everyone is kind and helpful! I would definitely recommend this place to both friends and family!” Bryn D | Cleveland

“I don’t know how you could do any better. This was my second visit and it is reassuring that you are there whenever I might need you.” Pamela E | Cleveland

“I think you guys are wonderful!! A breath of fresh air in health care. Keep doing what you are doing and I’ll keep coming back!!” Teri G | Cleveland

“I’ve never had a bad experience at AFC/Doctors Express. Each of my family members have been treated on occasion and we have all left feeling satisfied and happy with our experience. I will continue to recommend this location to friends and family, as well as visit next time I’m in need of medical care.” Meg M | Cleveland

“We appreciated the compassion and empathy! And the expedited service! Thankful that we were referred here!” LeBrea F. | Cleveland

“Overall, this was the best Dr appointment EVER, for myself or any of my 3 children, that is saying a lot.” S. Perry | Cleveland

“I would not recommend any changes. Everything was like clock work. It was very clean. Everyone was professional and friendly. The doctor was very friendly and put me at ease. He had compassion and took his time with me. I would recommend AFC/Doctors Express!” G. Dove | Cleveland

“Was great, very warm and compassionate.” B. Lehmkuhl | Cleveland

“The Dr that I saw was very professional but down to earth at the same time. An office where you actually felt cared for and not just another patient.” C. Potts | Cleveland

“Very Impressive!! The diagnosis was accurate , the electronic prescription service quick , the Nurse practitioner and doctor both friendly and welcoming. My wait was very reasonable. Thank you” W. Moberg | Cleveland

“The team at AFC/Doctors Express were genuinely concerned about my health and what was needed to help me feel better. Everyone was thoughtful and respectful. The call back to check on my status was very important to me because it reinforced I wasn’t just a dollar sign but someone they cared about. Keep up the good work!” Sandra S. | Cleveland

“Staff was SUPER friendly from the front desk to Jessi the Nurse Practitioner!!! I was in and out in no time plus they called in my prescription instead of writing it down and waiting it to be filled. Thanks for the outstanding care” Meyoshia P. | Cleveland

“This was the best experience that I have ever had at a doctor’s office. I was so upset when I went there and the nurse calmed me down and even gave me a hug. The doctor was so nice and personable. I already recommended this place to my Mom.” Millicent H. | Cleveland

“I had the best experience I believe possible. The complete staff were incredible. I felt compassion from everyone involved in my care. You all are an inspiration. The medical staff presented themselves in a manner I could only appreciate. The friendly banter was great, I felt at home. Keep up the great work. Thank you” Ronnie P. | Cleveland

“AFC/Doctors Express is the best urgent care in Cleveland TN. Thank You.” Larry S. | Cleveland

“I had a great experience! Was in and out in like 25 minutes. Super professional and nice offices! Will definitely be going back!” Kathy B. | Cleveland

“AFC/Doctors Express is everything I could want in a family Doctor unfortunately they are an urgent care which is a great plus for me too! The staff is very pleasant and easy eager to listen to you and are very prompt and thorough! The doctor was awesome and even returned to see me after my X-ray and my breathing treatment. I was so impressed with the treatment and the extra information I received that related to my prognosis. This office is very up to date that includes a print out for me that I could review later. Thank you so much for your personal touch.” Joseph W. | Cleveland

“I have been to AFC/Doctor’s Express several times. Each and Every time I have came for myself or my boys I have always been very pleased with the doctors and staff. I work at a doctor’s office so I know how great it feels to have someone tell you what a great job you are doing. Everyone there does a great job!!! Keep up the good work and Thank you for giving us an alternative place to go beside’s the Emergency Room.” Cindy B. | Cleveland

“I absolutely love the care and compassion shown by the support staff and doctors at this location. This most recent visit the doctor was very precise in her attention to me – listening closely and following through with x-rays and calling me with the radiologist’s report. AWESOME!!” Karen H. | Cleveland

“My visit was very kind and caring and everyone had a smile on their faces,felt very welcome and important, unlike other facilities where I have been made to feel as if I just made their day longer or I was in the way, I know this sounds ridiculous, but it is how I’ve been treated at other non AFC/Doctors Express facilities, Thank you for your professionalism and kindness with smiles.” Jason C. | Cleveland

“It was wonderful to have somewhere to take my child on a Sunday other than the emergency room. I feel like the care was as thorough as his regular paediatrician, so I didn’t feel like I needed to take him to see his doctor on Monday to be re-checked. I would definitely use AFC/Doctors Express for my children or myself again.” Monica C. | Cleveland

“I was in this office twice in a week. The first time with the flu (yuck!), and the second time 6 days later needing stitches. Both times I was seen promptly and taken care of within an hour max of my arrival time. The receptionists were both extremely friendly. Not only to me, but to the other patients as well. Both the Dr’s and nurses I saw were bright and very knowledgeable. I left both times with a great experience! Would, and will, HIGHLY recommend this office to friends and family!” Kathryn M. | Cleveland

“I want to thank everyone in the facility for providing me with the best care. I was horribly ill, and everyone had such a big heart. I was greatly impacted by the knowledge I learned about my condition, and by the wonderful staff. Keep up the good work. I wish all facility and staff was as great as yours.” Sydney F. | Cleveland

“I was very pleased with my visit and I couldn’t suggest anything for improvement. I was waiting on my doctors office to schedule a cat scan and I was hurting so bad and got tired of waiting that I went to the clinic and they scheduled a cat scan for me immediately. Thank you to the entire staff for caring for me.” Kathleen C. | Cleveland

“I absolutely LOVE this place!!! I had been suffering for three weeks. I had been to my PCP and the CVS Minute Clinic, and had been given the wrong diagnosis. The doctor I saw, set me on the road to recovery. I’m extremely grateful.” William G. | Cleveland

“This was by far the best experience that I have ever had at ANY medical office. Dr. Ballard is a true blessing. My back was killing me and she showed that she truly cared as she listened to me. If I ever need any medical care, this will be my first place to turn to! All of the staff were polite and helpful. Thanks!” William G. | Cleveland

“Loved the physician and the attention paid to details of my injury. Would use this service again. Much better than my PCP experience.” Stephenie B. | Cleveland

“AFC/Doctor’s Express was great. I had additional symptoms show up later so I called and they answered my questions and called in a prescription for me. I will definitely go back.” Samuel L. | Cleveland

“It was such a relief to know I could have my child seen in a short amount of time, instead of spending hours in a waiting room. We will definitely be back.” Stephanie O. | Cleveland

“I have been to this location several times and received amazing care. I love that they call to check in on me, and that they call me with lab results. With any other provider, I have to go online and view them, or have to call myself and ask for them. I have recommended this center to all of my coworkers. The care is quick, friendly, and so genuine.” Leeann S. | Cleveland

“I was very impressed. I am a nurse so I can be overly critical at times. I also liked that they called to check on my child 2 days later. Very impressive.” Jennifer L. | Cleveland

“I brag on this place each time I visit them. I could not ask for better service. Thank you so much.” Barbara S. | Cleveland

“My husband had to go to your office for a toothache. The office staff and everyone was so nice, and they even called with a follow up to see how he was doing. That speaks volumes, and I wanted someone to know how much that meant to my husband as a patient.” Velvet G.,Residency Coordinator for the Emergency Medicine Residency Program at the University of Tennessee Cleveland, Erlanger Health System

“My regular doctor is very good, but I like how fast I get in and out at AFC/Doctor’s Express. I had a heart attack in 2004, had a four-way bypass, and have had 19 stents in the last 3 years, [so] I can tell when doctors and nurses know what they are doing. I would put you up against any doctor or hospital. They cannot compete with the outstanding services [at AFC/Doctors Express]. I already feel 100% better. I will be able to return to work tomorrow.” Timothy W.

“I was taking my son to the ER for a possible corneal abrasion when I noticed the walk-in clinic. It was very close to closing time, but Dr. Baysden was beyond wonderful. The entire staff [was] so friendly, professional and helpful. I would highly recommend this urgent care facility to anyone. I don’t believe I have ever gotten better treatment anywhere for myself or my children, and I have been an ER nurse for close to 21 years.” Kellie W.

“It was a wonderful experience! I was terribly sick at the time of my visit, but Dr. Ballard explained everything to me and put me at ease. Best of all, she didn’t treat me like a lot of other walk-in clinics do, like I’m just a number and not a person with real needs. I will be returning to AFC/Doctors Express in the future for any needs that may arise. I honestly like this office and providers significantly more than my PCP.” Mary E.